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• Newcastle upon Tyne
• Posted 14th Oct 2010
• 
• Posted by: Search Consultancy - Leeds
• Salary: £13845 - £14,625
• Job Type: Permanent
• Address: 10/12 East Parade
  Leeds
  LS1 2AJ
  
• Contact: 0113 308 8000
• Reference: olivia.lockwood@search.co.uk
• This job has been viewed 99 times since it was posted.

Job Description

Proactively resolve logistical issues by interfacing with customers, various internal departments of Cisco Systems and external organisations. Dispatch of orders globally according to customer entitlement within established time-frame. Providing well-written case documentation and effectively communicating through emails and phone in accordance to company Quality standards. Basic technical assistance to be provided to engineers onsite. No high-level technical skills required – all training will be provided.

Team support and awareness of team performance to ensure all Service Level Agreements (SLA) and Key Performance Indicators (KPI) are met. Individual performance is regularly reviewed and aligned to program rewards and recognition schemes in place.

Adherence to company policies on attendance, punctuality and conduct is obligatory.

Candidate profile

·Candidates should have the following skill levels and aptitudes:- ·Exhibit excellent customer service and phone skills ·Proficient computer skills and aptitude, working on multiple applications ·Problem solving skills, aiming for first-contact resolution ·Ability to work in a fast past environment ·Adaptability to changes with process/procedures ·Ability to perform under pressured situation ·Capable of understanding and communicate key escalation processes ·Strong written and verbal skills ·Ability to multi-task and co-ordinate various operational tasks ·Attention to detail/accuracy and quality orientated ·Team player ·Language requirement (not essential but advantageous)

Please only apply if you have the relevant skills